You may need to re-register your computer and if you don’t have a license available, then you will be unable to resolve the problem until Monday when we return. It is recommended that you do not update your software over the weekend when we are not here. Get the latest version from our website HERE. If you have a software disk that is more than a month old, throw it in the trash! You can Check for Updates from your Project Designer software by going to HELP > Check for Updates. We can only deactivate it, if we are at the office, and it is for sure, you will need over the weekend when we can’t help you. It is very important to deactivate computers that you no longer need! Edit does nothing, but allow you to change what you named your computer. Just call us or send us an email letting us know which one to remove.
Deactivation of a computer:Ĭustomers cannot deactivate a computer through their Customer Account. If you do not, then send us a note or call us and we can deactivate it for you to free up a license. Then send us an email asking us to remove the first installation on that computer (we need to know what you called it). Look at your customer account and see if you have a license available to re-register it. Some of the reasons include: you changed your hard drive, updated your operating system or some of your security software ran and reset the Computer ID. Our system operates off of your Computer ID and if for some reason, that ID changes, then it will tell you that you need to register. Sometimes a computer that was once registered suddenly decides it needs to be registered again. (1 machine = 2 concurrent computer installations 2 machines = 4 concurrent computer installations) Make sure you remember that you will NEVER create another Customer Account, so select the option that says, “I already have an account”. You are allowed to register Project Designer on two computers at one time per machine registered.
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